Help Desk Management

For Support and help desks

Take customer calls

Record all calls and issues

View support and resolution manuals

Escalate tasks to engineers

For all types of help desks and client support centres

CallTaker help desk management software is perfect for any type of support or help desk environment. Internal or external, CallTaker help desk management software makes it easy for support staff to assist customers by providing staff with one touch how to scripts and other important information. CallTaker help desk management software also makes it easy for staff to escalate calls to technicians or engineers. All tasks can be tracked form start to finish so you can ensure that you are on top of work and customers are kept satisfied.


On hand support manuals

Your support or help desk staff will never be at a loss for answers again with CallTaker help desk management software. CallTaker help desk management software includes an easy to use CMS for you to create documentation for assisting customers, solving issues or identifying problems. CallTaker help desk management software also includes 2 free to use iframe control panels where you can insert links to product pages, manuals or anything you like. All the information is connected to the selected customer, product or client and available with just one click making for fast issue resolution.


Monitor escalation workflow

CallTaker help desk management software records each time a change has been made to a call and records the person who made the change. Along with this, CallTaker help desk management allows you to view all this information and easily manage and monitor the workflow of the escalated task. This ensures that escalated tasks are attended to in a timely manner and customers or tasks are not left forgotten or delayed.


Keep KPIs in check

CallTaker help desk management software records all information and actions. With CallTaker help desk management you can easily evaluate KPIs by looking at data such as resolution times, call counts, staff call ratios, incident ratios and more. CallTaker help desk management software makes it easy for you to manage and view staff and team KPIs.


Keep in touch with team chat

CallTaker help desk management software includes a team chat tool making it easy for staff to keep in touch. If support staff cannot find the answer they need, they can easily begin a chat with another staff member, senior engineer or technician or another team to get the response they are looking for easily and efficiently.