Issue Management

For issue, bug, incident tracking and resolution

Record bugs, incidents and issues

Monitor KPIs

Monitor resolution progress

Allocate jobs and tasks

Efficient Bug, Incident and Issue tracking and resolution

CallTaker issue tracing and resolution management software allows you to easily log incidents, issues and bugs and makes and easily manage the resolution path. CallTaker issue tracking and resolution management can be used in various types of organisations for various different situations such as bug tracking for development teams, accident or incident resolution for staff or customers, and complaint handling just to name a few.


Flexible forms to suit your business

CallTaker issue tracking and resolution management software can be used for a range of industries for a range of situations. The submission forms have a range of fields that you can edit and change to suit your business needs. Set field names to site, project, program, customer or whatever you like. The incident submission form also offers the ability to add additional fields that can all be named how you like. This flexibility makes CallTaker issue tracking and resolution management software perfect to model to your specific needs.


Monitor resolution paths and progress

CallTaker issue tracking and resolution management software records each time a change has been made to an issue and records the person who made the change. Along with this, CallTaker issue tracking and resolution management allows you to view all this information and easily manage and monitor the workflow and resolution path of the issue. This ensures that issues are attended to and resolved in an efficient and timely manner.


Keep KPIs in check

CallTaker issue tracking and resolution management software records all information and actions. With CallTaker issue tracking and resolution management you can easily evaluate KPIs by looking at data such as resolution times, issue counts, staff resolution ratios, issue ratios and more. CallTaker issue tracking and resolution management software makes it easy for you to manage and view staff and team KPIs.


Keep in touch with team chat

CallTaker issue tracking and resolution management software includes a team chat tool making it easy for staff to keep in touch. If staff cannot find the answer they need, they can easily begin a chat with another staff member or team to get the response they are looking for easily and efficiently.