CallTaker workflow management is easy to use and monitor. Easily create teams and departments and assign responsibilities to each. Easily create tasks and assign or escalate them to staff, teams or departments. CallTaker workflow management takes the guess work out of assigning tasks by telling staff what team or department is responsible for each job or task.
CallTaker workflow management takes the guess work out of your organisational structure. CallTaker workflow management allows you to easily create teams and departments and assign their areas of expertise or responsibilities so that when a job or task is created, you know exactly which department to assign it to.
CallTaker workflow management software records each time a change has been made to a call and records the person who made the change. Along with this, CallTaker workflow management allows you to view all this information and easily manage and monitor the workflow of the escalated task. This ensures that escalated tasks are attended to in a timely manner and customers or tasks are not left forgotten or delayed.
CallTaker workflow management software records all information and actions. With CallTaker workflow management you can easily evaluate KPIs by looking at data such as resolution times, call counts, task completion times, task ratios and more. CallTaker workflow management software makes it easy for you to manage and view staff and team KPIs.
CallTaker workflow management software includes a team chat tool making it easy for staff to keep in touch. Teams and departments can easily share information and ask questions instantly with team chat, making for much faster and efficient communication and flow and task completion rate.