Sophisticated Carpark & Secuirty Management System

If your company manages public carparks, then we have a solution ready-made for you, with interfaces to common carpark equipment (boomgates and ticket/payment machines).

The software has API integration points set up for your device control software (such as Amano XParc), so that when a customer presses the Help button, the call immediately pops up on your service team's screen, is immediately logged within the system and tracked.

The customer service person is automatically presented with detailed information about the location and device, including customer support information and common solutions.

The device control panel is also displayed in the same screen, allowing the service person to manually open boom gates, etc.

Integrate Links, Maps, Floor Plans, Applications and more

CallTaker car park management software offers 2 main control panels as well as one additional control panel that are specific to the site, equipment, customer or whatever you set the field as. The control panels are fully dynamic and change depending on the option selected. You can embed almost any file, document, web based application or URL into the control panel. You might want to embed a Google map, a car park management system such as x-parc, a floor layout plan using smart draw or a number of other applications or files to enable your staff to easily control and manage your site.

X Parc Integration

CallTaker car park management software works with Amano X-Parc car park equipment management system. You simply just add the URL of your car park management screen or equipment management page into the control page field within Calltaker, and you can dynamically access your X-parc car park management screen within CallTaker. The car park management site screen will dynamically change according to the site you select, so no more need to go flipping through web browser screens.

• Instant popup response to customer call button,
• Interfaces with equipment control software (eg, Amano Xparc),
• Optional integration with CCTV
• Popup response scripts for actioning issues
• Report on commonly failing equipment,
• Track response times and queue sizes,
• Dispatch technician to site,
• Technician response/update input via tablet or phone,
• Automatic or manual allocation of jobs to teams or team members,
• Define fulfilment teams and managers,
• Manage your service team like never before
• Produce KPI reports on team performance
• Equipment fault reports

Service Technician interface

In response to a call from a customer, the customer service person can allocate a fault repair job to a service technician, who will then see it on their mobile Calltaker system, including location and full details of the problem. The technician can then obtain full details of the equipment, and any previous fault history - all immediately available online on his mobile device.

All this and much more is possible with CallTaker.

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Integrate Links, Maps, Floor Plans, Applications and more

CallTaker Content Management System for car park management offers a number of control panels that are specific to the site, equipment, customer or whatever you set the field as. The control panels are fully dynamic and change depending on the option selected. You can embed almost any file, document, web based application or URL into the control panel. You might want to embed a Google map, a car park management system such as x-parc, a floor layout plan using smart draw or a number of other applications or files to enable your staff to easily control and manage your site.

The customer service person is automatically presented with detailed information about the location and device, including customer support information and common solutions.

When a calltake/customer service representative opens or begins a service request call, selecting a site sets the number and labels and content of the control panels associated with that site and equipment

So, for example, selecting a particular carpark site might display a map/plan of the carpark, cctv covering the equipment (boom gate), Armano control panel, etc.

Click here to start for free now!