Whatever product or service you sell, and whether your customers are internal or external, CallTaker ™ provides your customer service team, and management, with all the tools they need to efficiently support customers, keep them updated, ensure issues are followed up, and provide team leaders the tools they need to effectively manage their service team.
Don't let another service call "fall through the cracks".
All this and much more is possible with CallTaker.
Calltaker is perfect for your mobile service technicians. Using a phone or tablet, they can:
Instantly create a self-service catalogue system for your internal or external customers.
If you are a government organisation that requires data sovereignty, we can ensure your data is held within your national borders, provided the cloud service provider maintains data servers in your country.
A larger organisation can install Calltaker on-premise and take control of expansion and integration of the application for a single, one-off purchase price.
If your company manages public carparks, then we have a solution ready-made for you, with interfaces to common carpark equipment (boomgates and ticket/payment machines).
The software has API integration points set up for your device control software (such as Amano XParc), so that when a customer presses the Help button, the call immediately pops up on your service team's screen, is immediately logged within the system and tracked.
The customer service person is automatically presented with detailed information about the location and device, including customer support information and common solutions.
The device control panel is also displayed in the same screen, allowing the service person to manually open boom gates, etc.
If you have an existing website, you can integrate post-sales customer service calls into your website, using our API calls, by simply adding a button to your web site. So, you get the appearance of your website, with the functionality of Calltaker. Then, in the backend, support staff use Calltaker to manage customer service requests, as normal.
CallTaker is cloud based so it's available anywhere, anytime on any device. It can also be installed on your own host.
Built in content management system allows you to easily create content pages for service personnel information portals, learning pages and more.
Connect staff like never before through, mail, chat and insightlful workflow management - all with CallTaker.
CallTaker keeps your data secure by backing it up to the cloud, and ensuring it stays out of the wrong hands.
With no need for expert IT expertice and an easy to use admin panel, you save time and money with CallTaker.
If installed on your own host, CallTaker can be customised to suit your needs, or intergrated with other software.