Take charge of your customer service management

Whatever product or service you sell, and whether your customers are internal or external, CallTaker ™ provides your customer service team, and management, with all the tools they need to efficiently support customers, keep them updated, ensure issues are followed up, and provide team leaders the tools they need to effectively manage their service team.

Don't let another service call "fall through the cracks".

• Log service calls,
• Create and track requests,
• Assign tasks,
• Permanent history of all contact, job allocation and comments
• Search jobs by customer name, date, email address, and others,
• Auto-escalate overdue actions
• Track faulty equipment
• Dispatch technicians.
• Define fulfilment activities and timeframes.

All this and much more is possible with CallTaker.

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Manage your service team like never before.

• Service team leaders have all the tools they need to see who is doing what.
• Report on numbers of jobs logged and closed per service person, and length of time spent of jobs.
• Create and manage teams and allocate staff to teams.
• Automatic or manual allocation of jobs to teams or team members.
• Produce KPI reports on team performance.

Mobile access for service teams

Calltaker is perfect for your mobile service technicians. Using a phone or tablet, they can:

• View their personal and the team's job queues,
• Receive service calls
• Exchange messages with other team members,
• Enter status updates,
• Take and upload photos of equipment for adding to the service history of the item.
• Enter comments against service history of equipment,
• Close or re-allocate/escalate service call,

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IT Self-Service Catalogue

Instantly create a self-service catalogue system for your internal or external customers.

• Create public-facing or internal-facing service catalogue.
• Add catagories, services and descriptions.
• Define KPI rules (eg, average time to fulfilment).
• Define management structures (enables authorisation and auto-escalation).
• Define request authorisation rules.
• Define fulfilment activities and information.
• Define fulfilment workflow processes.
• Define auto-escalation routes, timeframes and alerts.
• Define fulfilment teams and managers.

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Data sovereignty

If you are a government organisation that requires data sovereignty, we can ensure your data is held within your national borders, provided the cloud service provider maintains data servers in your country.

On-premise installation

A larger organisation can install Calltaker on-premise and take control of expansion and integration of the application for a single, one-off purchase price.