Sophisticated Customer Service Management

The perfect solution for your customer support!

Improve productivity and efficiency of your customer support,

Reduce costs,

Improve your KPI's,

Reduce risk and commitment,

Make your customers happier,

Make senior management happier

Trial for 1 month at no cost, with no commitment.

CallTaker Call Logging
CallTaker Call Logging

Take charge of your internal service request management

CallTaker ™ is an affordable, sophisticated, cloud-based customer service management system that allows you to connect and service your customers like never before.

  • Perfrect for your IT or HR helpdesk,
  • Log service calls,
  • Supports your service personnel,
  • Create and track requests,
  • Assign tasks,
  • Manage service teams,
  • Run KPI reports,
  • Auto-escalate overdue actions
  • Track faulty equipment
  • Dispatch technicians.

All this and much more is possible with CallTaker.

Support your external customers like never before

CallTaker brings together all your customer information in a single, integrated platform that enables you to connect your business, your staff and your customers like never before.

CallTaker is easy to setup, easy to use, easy to manage and has powerful built-in features that make managing your customer service team easy.

CallTaker can be used for pre-sales, post-sales, marketing, customer service, workflow management and much more.

CallTaker helps your business grow because it tracks the history of customer and client interactions. From calls made and emails sent, to meetings held, presentations delivered.

CallTaker Call Logging

IT Self-Service Catalogue

Instantly create a self-service catalogue system for your internal or external customers.

  • Create public-facing or internal-facing service catalogue,
  • Add services and descriptions,
  • Define fulfilment activities and information,
  • Define fulfilment workflow processes,
  • Define escalation routes and timeframes,
  • Define fulfilment teams and managers,
  • Produce KPI reports on team performance

Public Carpark Management

If your company manages public carparks, then we have a solution ready-made for you, with interfaces to common carpark equipment (boomgates and ticket/payment machines).

  • Instant popup response to customer call button,
  • Interfaces with equipment control software (eg, Amano),
  • Popup response scripts for actioning issues
  • Report on commonly failing equipment,
  • Dispatch technician to site,
  • Technician response input via tablet or phone,
  • Define fulfilment teams and managers,
  • Produce KPI reports on team performance

Carpark Call Logging
CallTaker Call Logging

Mobile access for service teams

Calltaker is perfect for your mobile service technicians. Using a phone or tablet, they can:

  • Super-simple user interface,
  • View their personal and the team's job queues,
  • Receive service calls
  • Receive messages from team members,
  • Enter status updates,
  • Take and upload photos of equipment for adding to the service history of the item.
  • Enter comments against service history of equipment,
  • Close or re-allocate/escalate service call,

Integrate into your own website

If you have an existing website, you can integrate post-sales customer service calls into your website, using our API calls. So, you get the appearance of your website, with the functionality of Calltaker. Then, in the backend, support staff use Calltaker to manage customer service requests, as normal.

CallTaker Call Logging
CallTaker Call Logging

Ready to go, out of the box

Calltaker is a cloud-based SaaS solution, ready to go immediately. Simply register and begin your 1 month free trial, with access to all the features within the system, and fully configurable. After a month, either set up your monthly or annual subscription, or simply allow your account to expire.

Add your own online help for your customers

Build your own multi-level online help library to support your customers with help in using your company's services, without them having to contact your support team.

CallTaker Call Logging
Workflow control

Service Catalogue Workflow Management

Calltaker provides a highly sophisticated service request workflow management system that enables business process flow control, overdue escalation management, service delivery team queue management, enforce KPI's, request authorisation (eg, dept manager must authorise a staff request for a new computer), automatic email notification.


Configure everything, however you want.

Configure names, codes, teams, activities, everything you need to make Calltaker meet the needs of your business.

CallTaker Call Logging
CallTaker Call Logging

SaaS or in-house

Although implemented as a cloud-based SaaS service, you have the option to implement it in-house and maintain it yourself, with a special licensing structure.

Contact us for in-house implementation pricing.

No contract! No commitment!

Pay by the month, and only pay for the number of users you have. Cancel at any time - no contract!

Do it all and more with CallTaker

CallTaker is an affordable, sophisticated and customizable cloud based customer service management system. With CallTaker you can log calls, create requests, assign tasks, run reports, dispatch technicians, manage workflow and more. All this and much more is possible with CallTaker. CallTaker is not just a CRM, but a powerful all-round business management tool for improving efficiency and productivity.

To run smoothly, your business needs customer relationship data that’s automatically updated, with instant access for employees, and provides a full history of all communications, meetings, and documents shared.With CallTaker, your business has one place to store every customer, every lead, every service request, all of their contact info, preferences,and history so your conversations are always personal, relevant, and up-to-date. All available on mobile and desktop, and through powerful reports & dashboards.


All you need, when you need it.


CallTaker is cloud based so it's available anywhere, anytime on any device. It can also be installed on your own host.


Built in content management system allows you to easily create content pages for service personnel information portals, learning pages and more.


Connect staff like never before through, mail, chat and insightlful workflow management - all with CallTaker.


CallTaker keeps your data secure by backing it up to the cloud, and ensuring it stays out of the wrong hands.


With no need for expert IT expertice and an easy to use admin panel, you save time and money with CallTaker.


If installed on your own host, CallTaker can be customised to suit your needs, or intergrated with other software.

What our customers say

Take Charge!

$Reduce your costs,

$improve productivity,

$improve your customer satisfaction,

$make your management happy!