CallTaker is a POWERFUL, SOPHISTICATED and CUSTOMISABLE cloud based customer service management system for pre- or post-sales customer support, internal user support for IT/HR help desks, carpark and property security help desks, or any use case where you need to provide and track service to external or internal users, the public, customers or other organisations.
CallTaker is a powerful, comprehensive business management tool for improving efficiency, productivity and governance in your customer service centre.
To run smoothly, your business needs customer relationship data that’s automatically updated, with instant access for employees, and provides a full history of all communications, meetings, and documents shared. With CallTaker, your business has one place to store every customer, every lead, every service request, all of their contact info, preferences,and history so your conversations are always personal, relevant, and up-to-date.
Instantly create a self-service catalogue system for your internal or external customers.
If your company manages public carparks, then we have a solution ready-made for you, with interfaces to common carpark equipment (boomgates and ticket/payment machines).
Calltaker is perfect for your mobile service technicians. Using a phone or tablet, they can:
If you have an existing website, you can integrate post-sales customer service calls into your website, using our API calls.
So, you get the appearance of your website, with the functionality of Calltaker. Then, in the backend, support staff use Calltaker to manage customer service requests, as normal.
Calltaker is a cloud-based SaaS solution, ready to go immediately. Simply register and begin your 1 month free trial, with access
to all the features within the system, and fully configurable. After a month, either set up your monthly or annual subscription, or simply allow your account to
Calltaker provides a highly sophisticated service request workflow management system that enables business process flow control, overdue escalation management, service delivery team queue management, enforce KPI's, request authorisation (eg, dept manager must authorise a staff request for a new computer), automatic email notification.
CallTaker is cloud based so it's available anywhere, anytime on any device. It can also be installed on your own host.
Built in content management system allows you to easily create content pages for service personnel information portals, learning pages and more.
Connect staff like never before through, mail, chat and insightlful workflow management - all with CallTaker.
CallTaker keeps your data secure by backing it up to the cloud, and ensuring it stays out of the wrong hands.
With no need for expert IT expertice and an easy to use admin panel, you save time and money with CallTaker.
If installed on your own host, CallTaker can be customised to suit your needs, or intergrated with other software.