CallTaker

Sophisticated Customer Service Management


Free for 1 month with no commitment!

Take Charge of your internal or external customer support!

Provide superior customer service, pre- and post-sales

Monitor and support your customer service teams


CallTaker is a POWERFUL, SOPHISTICATED and CUSTOMISABLE cloud based customer service management system for pre- or post-sales customer support, internal user support for IT/HR help desks, carpark and property security help desks, or any use case where you need to provide and track service to external or internal users, the public, customers or other organisations.

  • Log and track support calls
  • Create service requests
  • Assign tasks
  • Track overdue tasks and overdue service requests
  • Monitor faulty equipment
  • Dispatch technicians
  • Communicate directly with remote technicians
  • Manage job workflow
  • Manage service teams
  • Service team KPI reports
  • Support internal or external customers
  • Add customer support to your existing web site
  • Implement Internal IT or HR help-desk
  • Create Public how-to pages.
  • Implement Internal facing IT Service Catalogue.
  • External facing APIs for integration.

CallTaker Call Logging

CallTaker is a powerful, comprehensive business management tool for improving efficiency, productivity and governance in your customer service centre.

To run smoothly, your business needs customer relationship data that’s automatically updated, with instant access for employees, and provides a full history of all communications, meetings, and documents shared. With CallTaker, your business has one place to store every customer, every lead, every service request, all of their contact info, preferences,and history so your conversations are always personal, relevant, and up-to-date.


 
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IT Self-Service Catalogue

Instantly create a self-service catalogue system for your internal or external customers.

  • Create public-facing or internal-facing service catalogue,
  • Add services and descriptions,
  • Define fulfilment activities and information,
  • Define fulfilment workflow processes,
  • Define escalation routes and timeframes,
  • Define fulfilment teams and managers,
  • Produce KPI reports on team performance

 

Public Carpark Management

If your company manages public carparks, then we have a solution ready-made for you, with interfaces to common carpark equipment (boomgates and ticket/payment machines).

  • Instant popup response to customer call button,
  • Interfaces with equipment control software (eg, Amano),
  • Popup response scripts for actioning issues
  • Report on commonly failing equipment,
  • Dispatch technician to site,
  • Technician response input via tablet or phone,
  • Define fulfilment teams and managers,
  • Produce KPI reports on team performance

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Mobile access for service teams

Calltaker is perfect for your mobile service technicians. Using a phone or tablet, they can:

  • Super-simple user interface,
  • View their personal and the team's job queues,
  • Receive service calls
  • Receive messages from team members,
  • Enter status updates,
  • Take and upload photos of equipment for adding to the service history of the item.
  • Enter comments against service history of equipment,
  • Close or re-allocate/escalate service call,



 

Integrate into your own website

If you have an existing website, you can integrate post-sales customer service calls into your website, using our API calls. So, you get the appearance of your website, with the functionality of Calltaker. Then, in the backend, support staff use Calltaker to manage customer service requests, as normal.


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Ready to go, out of the box

Calltaker is a cloud-based SaaS solution, ready to go immediately. Simply register and begin your 1 month free trial, with access to all the features within the system, and fully configurable. After a month, either set up your monthly or annual subscription, or simply allow your account to expire.


 

Add your own online help for your customers

Build your own multi-level online help library to support your customers with help in using your company's services, without them having to contact your support team.


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Workflow control

Service Catalogue Workflow Management

Calltaker provides a highly sophisticated service request workflow management system that enables business process flow control, overdue escalation management, service delivery team queue management, enforce KPI's, request authorisation (eg, dept manager must authorise a staff request for a new computer), automatic email notification.




CallTaker Call Logging

Improve productivity and efficiency of your customer support,

Reduce costs,

Improve your KPI's,

Reduce risk and commitment,

Make your customers happier,

Make senior management happier

Trial for 1 month at no cost, with no commitment.


Take charge of your customer service management

CLOUD BASED

CallTaker is cloud based so it's available anywhere, anytime on any device. It can also be installed on your own host.

CMS

Built in content management system allows you to easily create content pages for service personnel information portals, learning pages and more.

SOCIAL

Connect staff like never before through, mail, chat and insightlful workflow management - all with CallTaker.

SECURE

CallTaker keeps your data secure by backing it up to the cloud, and ensuring it stays out of the wrong hands.

EFFICIENT

With no need for expert IT expertice and an easy to use admin panel, you save time and money with CallTaker.

CUSTOMISE

If installed on your own host, CallTaker can be customised to suit your needs, or intergrated with other software.

What our customers say:


Take Charge!

$Reduce your costs,

$improve productivity,

$improve your customer satisfaction,

$make your management happy!